Shipping, Refund & Return Policy

Last updated: September 20, 2026

Decant Direct prepares every fragrance sample fresh to order and ships from Houston, Texas. This policy explains our shipping process and the limited circumstances in which a return, replacement, exchange, or refund may be approved.

U.S. shipping rates

Flat-rate U.S. shipping is $5.99.
Orders of $35 or more receive free U.S. shipping.

Order preparation

Every fragrance sample is freshly decanted to order. In-stock orders are prepared and handed to the carrier within 24 hours on business days. Orders placed on Sundays or carrier holidays ship the next business day. Carrier transit time begins after the order has shipped.

If an order contains a backordered item, that item usually restocks within 3–14 days. We may hold the order until every item is available so the complete order can ship together.

Tracking and delivery

Tracking information is emailed after an order ships. If tracking stops updating, please contact us so we can help review the shipment and, when appropriate, assist with the carrier.

If carrier tracking shows a package as delivered, we cannot issue a replacement for a package reported missing or not received. Please check your delivery location, household members, neighbors, and building management, and contact the carrier to request a delivery investigation. You may also contact us for help reviewing the tracking information.

This missing-package rule does not prevent you from reporting a damaged, defective, or incorrect item that you received.

If a package is returned to Decant Direct, we will contact the customer within 3–4 business days after receiving it to confirm or update the shipping address before arranging reshipment.

Final sales after fulfillment

All sales are final after fulfillment. Once an order has been fulfilled, it cannot be canceled. The only return exceptions are approved damaged, defective, or incorrect-item claims described below, or an exception expressly approved by Decant Direct.

Fragrance samples and decants are personal-use cosmetic products and cannot be restocked after delivery. We do not accept returns or exchanges based on scent preference, skin chemistry, change of mind, duplicate purchases, an incorrectly selected fragrance or size, or failure to review the product description before ordering.

Damaged, defective, or incorrect products

Please contact us within 5 business days of delivery if an item arrives damaged or defective, or if you receive an incorrect product. Include your order number, a description of the issue, and clear photographs of the item and packaging so we can review the claim.

For an approved claim, we may provide a replacement at no charge or approve a return. Customers are not responsible for return-shipping costs on approved damaged, defective, or incorrect-item claims. If a return is required, we will provide a prepaid return shipping label and instructions. Please do not mail an item back without our approval.

Store credit and refunds

All approved returns are issued as store credit, except approved returns for damaged items. This includes any discretionary return exception we approve and returns for defective or incorrect items that are not damaged. Approval of an exception does not change our final-sale policy for future orders.

Approved damaged-item returns are eligible for a refund to the original payment method instead of store credit. After a payment refund is processed, most card providers take approximately 5–7 business days to post the credit, although timing can vary by financial institution.

This policy does not limit any rights or remedies required by applicable law.