Shipping, Refund & Return Policy

Last updated: July 29, 2026

Decant Direct prepares every fragrance sample fresh to order and ships from Houston, Texas. This policy explains our shipping process and the limited circumstances in which a return, replacement, exchange, or refund may be approved.

U.S. shipping rates

Flat-rate U.S. shipping is $4.99.
Orders of $35 or more receive free U.S. shipping.

Order preparation

Every fragrance sample is freshly decanted to order. In-stock orders are prepared and handed to the carrier within 24 hours on business days. Orders placed on Sundays or carrier holidays ship the next business day. Carrier transit time begins after the order has shipped.

If an order contains a backordered item, that item usually restocks within 3–14 days. We may hold the order until every item is available so the complete order can ship together.

Tracking and delivery

Tracking information is emailed after an order ships. If tracking stops updating, or if a package is marked delivered but cannot be located, please contact us so we can help review the shipment and, when appropriate, assist with the carrier.

If a package is returned to Decant Direct, we will contact the customer within 3–4 business days after receiving it to confirm or update the shipping address before arranging reshipment.

Final-sale items and return eligibility

Fragrance samples and decants are personal-use cosmetic products and cannot be restocked after delivery. For health and product-integrity reasons, all sales are final except when an item arrives damaged or defective, or when Decant Direct sends an incorrect item.

We do not accept returns or exchanges based on scent preference, skin chemistry, change of mind, an incorrectly selected fragrance or size, or failure to review the product description before ordering.

Damaged, defective, or incorrect products

Please contact us within 5 business days of delivery if an item arrives damaged or defective, or if you receive an incorrect product. Include your order number, a description of the issue, and clear photographs of the item and packaging so we can review the claim.

For an approved claim, Decant Direct will provide a prepaid return shipping label, send a replacement at no charge, or provide another approved resolution such as a refund when appropriate. Customers are not responsible for return-shipping costs on approved damaged, defective, or incorrect-product claims. Please do not mail an item back until Decant Direct provides return instructions.

Refunds

Approved refunds are issued to the original payment method. After a refund is processed, most card providers take approximately 5–7 business days to post the credit, although timing can vary by financial institution.