Refund and Return Policy

Last Updated: Feb 2026

This Refund Policy applies to all purchases made from Decant Direct (“we,” “us,” or “our”) through our Shopify store. By placing an order, you agree to the terms outlined below.

1. Nature of Products

We sell fragrance decants, which are hand-transferred samples from authentic retail bottles into smaller atomizers. We are not affiliated with, endorsed by, or sponsored by any fragrance brand or manufacturer. All trademarks remain the property of their respective owners.

2. All Sales Are Final

Due to the personal, cosmetic, and hygienic nature of fragrance products, ALL SALES ARE FINAL.

We do not accept returns or exchanges for:

Change of mind
Personal preference or dislike of scent
Skin chemistry differences
Ordering the wrong fragrance or size
Failure to read product descriptions

Fragrance is subjective. By completing your purchase, you acknowledge and accept this risk.

3. Damaged, Defective, or Incorrect Items

We will offer a replacement or refund only if:

The product arrives physically damaged
The atomizer is defective upon arrival
You receive the incorrect fragrance or size

To submit a claim, you must:

Contact us within 48 hours of confirmed delivery
Provide clear photographs of the product and all packaging (including the shipping label)
Provide a description of the issue
Retain all original packaging until the claim is resolved

Failure to provide required documentation within 48 hours may result in denial of your claim. We reserve the right to determine, at our sole discretion, whether a replacement or refund will be issued.

4. Leakage & Evaporation Disclaimer

Minor evaporation or trace leakage may occur during shipping due to air pressure or temperature changes. This does not qualify as damage unless there is substantial and visible product loss.

5. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, we are not responsible for:

Lost packages
Stolen packages
Carrier delays
Packages marked “Delivered”

If a package is lost in transit, we may assist in filing a claim with the carrier. Resolution is subject to the carrier’s investigation. Insured shipping is recommended where available.

6. Incorrect Shipping Information

Customers are solely responsible for providing accurate shipping information.

We are not responsible for:

Orders shipped to incorrectly entered addresses
Undeliverable packages due to customer error

If a package is returned due to an incorrect address, additional shipping fees will apply to reship the order.

7. Chargebacks & Payment Disputes

By purchasing from our store, you agree to attempt to resolve any issue with us before initiating a chargeback or payment dispute.

In the event of a dispute, we reserve the right to submit order confirmation, tracking confirmation, delivery confirmation, IP address data, and other transaction details to the payment processor.

Fraudulent chargebacks may result in refusal of future service and further action as permitted by law.